Standard Terms of Service

1. Scope of Service

Fiona’s Flora provides professional horticultural care, including but not limited to repotting, soil amendment, structural support, and plant division. All services are performed to the best of our professional ability using high-quality, species-appropriate materials.

2. The Nature of Living Specimens

The client acknowledges that plants are living biological organisms. Repotting, moving, or dividing a plant - regardless of its size or age - is a significant physiological event that may result in "transplant shock."

  • Small/Young Plants: May show temporary wilting or leaf drop as they establish in new substrate.

  • Mature/XL Plants: Due to their size and established root systems, mature plants may take several months to fully stabilise after a significant soil refresh or pot change.

3. Pre-Existing Conditions & Warranty

Fiona’s Flora is not liable for the decline or death of any plant where the cause is related to:

  • Hidden Issues: Pre-existing root rot, dormant pests, or internal bacterial/fungal infections not visible at the time of service.

  • Environmental Stress: Shock caused by the plant’s existing location (e.g., low light, drafts, or proximity to radiators).

  • Historical Neglect: Plants that have not been repotted or professionally maintained for extended periods (3+ years) are at a higher risk of fragility during handling.

4. Surgical Divisions & Propagation

When a client requests the division of a mother plant, Fiona’s Flora will perform the separation using sterilised equipment. However, the survival of the resulting "new" plants is not guaranteed, as success depends on the plant's internal energy reserves and the client’s post-care actions and environment.

5. Post-Service Care & Limitation of Liability

  • Aftercare: Following the service, the client assumes full responsibility for the plant's care. Fiona’s Flora provides an Aftercare Guide; failure to adhere to these instructions (particularly regarding over-watering or premature fertilising) voids any claims of service error.

  • Liability Cap: In the unlikely event of damage caused by proven negligence on the part of Fiona’s Flora, liability is strictly limited to the total cost of the service provided for that specific plant. We do not offer coverage for the replacement value of the plant itself.

6. Workspace & Safety

Clients must provide a safe area for work. For XL specimens, Fiona’s Flora reserves the right to assess the structural integrity of the plant before moving it. If a plant is deemed too brittle or unstable to repot safely, we will discuss alternative care options with the client.