Fiona’s Flora: Standard Terms of Service

1. Scope of Service

Fiona’s Flora provides professional horticultural care, including but not limited to watering, pruning, cleaning, feeding, repotting, and structural support. All services are performed to the best of our professional ability using high-quality, species-appropriate materials.

2. The Nature of Living Specimens

The client acknowledges that plants are living organisms. While every step will be taken to ensure plants thrive, clients should be aware of natural biological responses:

  • Transplant Shock: Actions such as repotting, moving, or dividing a plant are significant physiological events. This may result in temporary "transplant shock," such as wilting or leaf drop.

  • Stabilisation: Mature or extra-large (XL) specimens may take several months to fully stabilise after a significant soil refresh or change in environment.

  • Replacement Guarantee (Subscription Only): For subscription clients, Fiona’s Flora will replace any plant that fails to thrive while under our exclusive care. This guarantee is void if failure is due to Client Interference or Environmental Stress (see Section 6).

  • One-Off Services: For one-off repotting or consultation services, we do not offer coverage for the replacement value of the plant itself once the service is complete.

3. Equipment & Ownership (Supplied Items)

  • Ownership: All decorative pots, vases, moss poles, and staging equipment supplied by Fiona’s Flora as part of a subscription package remain the legal property of Fiona’s Flora at all times.

  • Reclamation: Upon the termination or expiry of a service contract, Fiona’s Flora reserves the right to reclaim all supplied decorative items. Plants will be safely returned to their original nursery pots or functional containers provided by the Client.

  • Care of Equipment: While Fiona’s Flora handles the delivery and installation, the Client is responsible for the care of supplied items while on their premises.

    • Client Liability: If an item is damaged or broken by the Client, their staff, or third-party contractors (e.g., cleaning crews), the Client is liable for the full replacement cost.

    • Provider Liability: Damage occurring during active servicing by Fiona’s Flora will be replaced at no cost to the Client. Fair wear and tear (e.g., minor mineral deposits, light fading) is accepted.

4. Workspace, Safety & Access

  • Work Area: The Client must provide an adequate, private indoor workspace (e.g., within the office/home and not in public hallways or outside). This area must be safe and clear of cables, debris, and trip hazards.

  • Electronic Equipment: The Client is responsible for ensuring that sensitive equipment (computers, outlets, artwork) is not positioned beneath hanging plants or in the immediate "work zone" of a plant being serviced.

  • Access: The Client must provide safe and unobstructed access to all plants during the scheduled visit.

  • XL Specimens: For extra-large plants, Fiona’s Flora reserves the right to assess structural integrity before moving. If a specimen is deemed too brittle or unstable to handle safely, we will discuss alternative care options.

5. Professional Liability & Property Protection

  • General Liability: Fiona’s Flora maintains professional indemnity and public liability insurance.

  • Liability Cap (Subscription): In the unlikely event of property damage caused by proven negligence, our total liability is strictly limited to the total amount paid for services within the current contract year.

  • Liability Cap (One-Off): For one-off services, liability is strictly limited to the total cost of the service provided for that specific plant.

  • Flooring & Surfaces: While we use waterproof liners and professional-grade saucers, the Client must notify Fiona’s Flora immediately if any moisture is detected to be coming from a plant container between scheduled visits.

6. Pre-Existing Conditions & Aftercare

Fiona’s Flora is not liable for the decline of any plant caused by:

  • Hidden Issues: Pre-existing root rot, dormant pests, or historical neglect (e.g., plants not repotted for 3+ years).

  • Environmental Stress: Changes in building HVAC (heating/cooling), drafts, or lack of light.

  • Client Interference: To maintain the health guarantee, subscription clients agree not to water, feed, or prune plants between scheduled visits. Supplemental care voids the guarantee.

  • Aftercare (One-Offs): Following a one-off service, the client assumes full responsibility for the plant's care. Failure to adhere to the provided Aftercare Guide voids any claims of service error.

7. General Terms

  • Non-Solicitation: The Client agrees not to directly or indirectly hire any contractors or employees of Fiona’s Flora for a period of 12 months following the end of the service agreement.

  • Cancellations: Please provide at least 24 hours' notice for rescheduling. Visits cancelled with less than 24 hours' notice may be forfeited.

  • Provider Rescheduling: Fiona’s Flora will provide maximum notice for foreseeable rescheduling (e.g., holidays) and will adjust visits to ensure the consistent health of the plants is maintained.